Privacy Policy

When you interact with AIZORA, browse our collections, or place an order, we may collect the following information:

• Contact Information: Your full name, delivery address, city, state, postal code, mobile phone number, and email address.
• Order & Purchase Details: Products selected, chosen sizes/colors, order history, timestamps, and order status updates.
• Communication Records: WhatsApp messages, support tickets, inquiries, or feedback sent to our official customer care.
• Technical & Device Data: IP address, device type, browser identifiers, and shopping session details to enhance website performance.

The details you provide are utilized exclusively to deliver a seamless luxury shopping experience:

• Processing, verifying, and dispatching your couture orders to your doorstep across India.
• Sending instant WhatsApp order receipts, delivery dispatch alerts, and live tracking links.
• Providing responsive customer support and addressing sizing, fabric, or order queries.
• Maintaining fraud prevention, order authentication, and platform security.
• Sending curated styling previews, festive lookbooks, and private sale invitations (which you may opt out of at any time).

AIZORA integrates WhatsApp order transmission for personalised verification and customer convenience. When initiating checkout, your order receipt details are structured for direct communication with our dedicated support desk.

We employ strict encryption and industry-standard security protocols to protect your personal details from unauthorised access, alteration, or disclosure. We never sell, rent, or trade your personal data to third parties.

To fulfill your orders, your shipping name, delivery address, and phone number are securely shared with vetted Pan-India courier partners (such as Delhivery, Bluedart, or India Post) strictly for delivery execution. These logistics providers are prohibited from using your information for any secondary purpose.

You retain full control over your personal information. At any point, you may:

• Request a review or update of your stored personal contact information.
• Request the deletion of your account records or past order communication history.
• Opt out of promotional broadcasts or marketing updates with a single click or reply.